ABOUT CHAPLINS

Since Chaplins opened it's doors almost 20 years ago we have showcased and delivered the very best in style, quality and service to a long list of discerning clientele. We are passionate about contemporary design and luxury living and we know that this lifestyle is a passion shared by our enthusiastic clients.

Through our commitment to detail and sourcing the right products, we have forged partnerships and close relationships with many top designers and contemporary brands that share the same ethos of providing the very best in modern furniture today. This together with our attention to delivering exactly what the client requires has contributed to our international rise and formidable reputation.

Forging ahead of our competitors we have introduced many international brands to the UK market and we aim to continue to drive design forward by showcasing the very best design houses, and locating the products that fulfil your need for a timeless yet contemporary interior.

At Chaplins we like to create a relaxed, informal environment where clients can feel welcome and inspired by the beautiful pieces on display. Come along to the store and see for yourself or call 020 8421 1779 to book a consultation with our design team...


CHAPLINS SHOWROOM VIDEO



WHAT THE TRADE SAY ABOUT US...

"London's best-kept secret"
Michelle Ogundehin
ELLE Decoration Editor

"Kids love sweet shops….grown-ups love Chaplins. Its furniture heaven "
Justin Levett
Publisher.
Grand Designs Magazine

"Chaplins is THE only place to buy modern furniture"
Suzanne Imre
LivingETC Editor

"Contemporary furniture has never looked so sexy"
Barbara Chandler
Homes & Property - Evening Standard

"Chaplins offers us a brilliant variety and diversity of products which is fantastic for Living etc and all our readers! I find the Chaplins website extremely comprehensive and very clear cut."
Jennifer Haslam
Style Assistant at Living Etc

"I am a long-standing Chaplins fan, having frequently gazed longingly at fabulous furniture in its windows over the years. Now, as editor of an interior design magazine, I have carte blanche to spend hours in the store, admiring the latest pieces and asking endless questions of the very knowledgeable staff. Chaplins is undoubtedly one of London’s top destinations for contemporary interiors.”
Kate Burnett, editor, idfx

"It gives me enormous pleasure to write this letter to thank you and your teams for the huge effort put in to ensure the show homes successfully launched on Saturday 23 April.
As with most show homes, we are reliant on subcontractors performing to the best of their abilities working under difficult conditions and often working around other trades.
It is a credit to everyone involved to not only have achieved completion for the launch date but to have achieved the outstanding quality of workmanship and finish.
Please forward my gratitude to all your members for their involvement in delivering a truly magnificent Sales area.”
Jonathan Smee - Production Director
Taylor Wimpey

WHAT OUR CUSTOMERS SAY ABOUT US...

"Just wanted to thank you for the efficient delivery of the B&B Italia sofa to my client.  She is delighted and spoke very highly of your delivery service, which was exactly on time, and she said they were very helpful.
Wishing you a very happy Christmas."
Paula

"We just received the six chairs and are very pleased. You really did an excellent job! The chairs arrived perfectly on time as advised by Tramo, who also provided perfect services. It has been a pleasure doing business with you. 
Many thanks and best regards."
Vincent - Berlin, Germany

"Hello,
I bought a Ron Arad light from you and arranged to collect it from your warehouse. I rang up the chap there to see if it was definitely there and ready to go. He said it was but that he was going to be doing a delivery near to our flat in W1 and would drop it off free of charge and the next day. What a top piece of customer service. Please find out who it was and give them a pat on the back or a wage rise, though I suspect it will be the former."
Mark

"Just a note to say thank you for the delivery of our two big sofa's yesterday and especially to compliment your two delivery men. They were friendly, helpful, polite, tidy and efficient. A very good advertisement for the Chaplin's image."
Brian

"Just to say Thank You for all your assistance. Mrs Fu has now moved in and is really pleased with all the Chaplins furniture."
Linzi - Forme Design & Architecture

"I received the unit OK, thank you, 2 very nice Polish guys delivered and built it. Please pass on to the warehouse, how good they were.
The unit is already loaded with my pottery collection! Looks FAB!"
Julie

"What can I say, everything fantastic!!!You team of guys were just superb! Nothing was too much trouble. I want some just like yours!!! Hope they all got back safely."
Jacky x

"Many thanks for sending your fitters today.
I was out unfortunately but my wife said they were prompt, efficient, friendly and very polite!
Best of all.....they fixed the problem easily apparently.....without having to send the bits to Germany.
Thanks once again."
David

"I understand you are the MD or owner of Chaplins. We bought a table and chairs from you-it must be 5 years ago. Recently we have had a problem with the table and one of the chairs-something I suspect that is a design fault- we tried a number of ways to fix them, all to no avail. Finally my wife suggested phoning you, although we did not really expect to make much progress. How wrong can you be? We were put in contact with Geoff at your warehouse who understood what the problems were and arranged for the table to have a "fix" to solve the design fault and is currently trying to repair the chair himself. The reason for this email is to say that he personifies what good customer service is all about. He is knowledgeable, courteous and has been on the phone a number of times to keep us informed of what is happening. He is a major asset to the reputation of Chaplins and I thought I should tell you this."
David

"Just want to thank you for the furniture we received today -- they look great.  And thank you for the Knoll table top.  The size works perfectly for the base and 4 chairs."
Nancy

"I wanted to thank you for organising the the two guys to come at very short notice and fit my Caedre mirror.  I want you to know how impressed I was with them.  The first thing they did when they came in the house was to take their shoes off..completely unprompted.  I was very impressed as this showed me how respectfull they were.  I also wanted to mention how impressed I was with their workmanship...they were very thorough and methodical in fitting the mirror and cleaned up after themselves. Thank you for such a great service."
Sarah

"I just had to write and tell you how thrilled we were with the de Sede sofa and armchairs plus the B&B Italia Flat C units. They certainly give our room the WOW factor. Your staff worked brilliantly with me to achieve my dreams - from Phillip who spent all those hours getting the design exactly right - to Bhasker Patel who kept me up to date with the order progress and organising the delivery date - and finally to those magnificent deliver/fitting men who seemed to make light of what looked to me a mammoth jigsaw of shelving laid out on the floor. I can't wait for friends and family to visit - I know they are going to love it as much as I do. THANK YOU! THANK YOU! THANK YOU!"
Celia - Enfield

"Just to say that the replacement extension for the Naos table was delivered and safely installed last week.  I wanted to thank you very much indeed for your help in this matter. It was a great relief to be able to return the table to its proper form. I have to say that I am very impressed indeed with the service from Chaplins and I would recommend the company to anyone looking for good quality furniture and excellent customer service. Thank you again."
Bob - Prestbury


CHAPLINS SHOWROOM E-BROCHURE