About Us
For all our reach and influence, we are first and foremost a family business.
A team of curators, collectors and enthusiasts who believe in the power of design to make everyday, extraordinary.
About Us
We help clients live extraordinary lives through exquisite design. Here's how...
Our philosophy
We believe that design has the power to help us find new joy in familiar places. Transforming routines into rituals. And houses into splendid sanctuaries of wellbeing. It’s why ever since 1993, we’ve dedicated ourselves to sharing the most exquisite practitioners in the field. The ones that deal in both style and substance. And that make coming home the most sumptuous moment of all.
Our French friends call it joie de vivre. We think of it simply as happiness by design.
Our story
From a small showroom in Pinner to the world’s foremost design destination. Ours is a story of what happens when one family decided to take the road less travelled.
1
family
2
generations
25k
sq ft luxury lifestyle showroom
40+
employees
180+
exciting partners
∞
lifetimes of experience
Our promise
In a world intent on moving ever faster we choose to go slow, making each and every one of our designs to order.
As well as ensuring an original piece of design, we also believe it offers a model for a more considered world. One that values materials. And the intelligence of the hand that wields them.
“It is of great importance that the things we purchase do not need to be changed, but grow old with dignity and charm”
Ludovic Aublanc, Creative Director
Our people
Our decision to not follow the beaten track has taken us to some pretty amazing places. It’s also drawn some wonderful people into our orbit. Most notably, the dozens of experts that make up the Chaplins Family. Together, they share lifetimes of knowledge and are perfectly positioned to help with any design query. Get to know them better in our meet the team section.
Our clientele
Our clients are clients for life, which is why our service doesn’t end at the point of sale.
Inherited a design and would like to make it your own? Then get in touch to discuss all things upholstery. We’ll take you through our unparalleled finish library until we find the perfect fit.
Concerned about privacy? We regularly work with high-profile clients and know that discretion is a must. With Chaplins, you can count on us to get it done on time and with the utmost respect for your privacy.
Damaged an item? Let us know. We’ll source the spare part or cleaning professionals for you — no matter where you are in the world.