We’ve always considered it an enormous privilege to help clients write beautiful interior stories, but this year, creating homes that soothe and inspire has taken on a whole new importance. While we’re confident that we all know what to expect this time from lockdown, if you need advice on planning your space, we’d like to remind you of the ways that we’re here to help.
Can I visit the showroom?
In line with the latest Government advice, our showroom will be closed to the general public for in-store appointments from Monday 21st December, opening again as normal as soon as restrictions are lifted.
Are trade appointments still available?
Given the tight turnarounds of trade projects, we will continue to run an exclusive service for trade and A&D partners. Quotes, samples and access to our finish library will remain available, although entry to our showroom will be conditional on rigorous safety measures. For more information, please contact your dedicated account manager.
Can I still shop online?
Our online store will be available 24/7 for your every interior need. You’ll find everything you need to create a productive, cosy sanctuary this winter.
What should I do if I have a design-related query?
While our showroom is temporarily closed for in-store appointments, it’ll be business as usual behind the scenes where our design teams are hard at work in COVID-secure spaces. Drop us a message on Live Chat, book a private Video Call or send us an email at email@example.com. If you’d prefer to chat on the phone, you can also give us a call on 020 8421 1779.
What should I do if I have queries about an existing order?
While we have made a special effort to contact all of our existing clients personally, you can reach out to your dedicated design expert at firstname.lastname@example.org or call 020 8421 1779 with any queries.
What is the situation with delivery?
We will continue to operate two-man deliveries. However, given the ongoing situation with COVID-19, we’ve introduced a couple of new guidelines to help keep our clients and staff safe at all times.
Our in-house delivery team will be working in pairs and have their temperatures checked before heading out to fulfil any deliveries. They have also been briefed on the latest advice re regular hand-sanitizing and mask use.
For deliveries where installation is required, our delivery team will arrive equipped with fresh PPE and maintain a safe distance at all times. We kindly ask that you respect this distance throughout installation. Where doorstep deliveries are appropriate or preferred, they will be arranged at your earliest convenience.
If you have placed a click and collect order online or by phone our team will be in touch to arrange a collection time with you. Your order will be prepared prior to arrival and social distancing measures will be maintained throughout the process.
When will the showroom be reopening for appointments?
As things currently stand, the showroom will be reopening as soon as restirctions are lifted. Our appointment system is open and available to book for next month. We are expecting to be very busy when restrictions are lifted, so be sure to book soon to guarantee yours.
What changes have you implemented to make shopping safer in-store?
We have implemented an appointment only system in-store for the foreseeable future. Not only does this ensure the physical safety of our clients and staff, it also means we can attend each visitor with exclusivity and care. Our design team have been fully briefed on the latest physical distancing advice and will remain at a distance of 2m throughout your appointment. To book your private showroom visit, click the link, here.
As of the 23rd September 2020, face masks are compulsory for all visitors to the showroom. We kindly ask that you keep these on for the duration of your appointment.
Hand sanitising stations have been set up on all showroom floors. We encourage clients to use as required.
Thorough cleaning of touchpoints and shared areas such as handles and bathrooms is undertaken on a continual circuit throughout the day. We are also taking special precautions to ensure that all payment terminals are also disinfected after every use.
Now that staycations are off-limits, where can I go if I need a break from it all?
Keep your eyes peeled on our blog and social channels. We’ll be whisking you away on exciting home tours, launching exclusive giveaways, and interviewing designers about ways to stay inspired.