OPEN & READY TO SERVE

Over the last few weeks, you might have seen a couple of communications from us regarding coronavirus (COVID-19).
In them, we promised to keep you informed of any relevant updates and laid out our commitment to always act in a way that puts the safety of our customers and employees first.
In line with the recent advice from the WHO and UK government, we have decided to make our showroom by appointment only and would like to make you aware of the following services.

ORDERS AND DELIVERIES

FREQUENTLY ASKED QUESTIONS

Is your showroom currently open?

Due to the ongoing situation with COVID-19, our showroom is currently available by appointment only Monday-Saturday 10.00-18.00. In line with UK government guidelines, we are hoping to reopen to the public as of the 15th June. In the meantime, our team of dedicated experts are online and ready to help with any of your design-related queries and projects. Simply open up a live chat or get in touch via one of the contact methods below.

When do you expect production to return to normal?

All our manufacturers across Europe are now safely back to work. Thanks to their determination and discipline, all designs are available as usual without delays.

What is the situation with delivery?

We are now operating two man deliveries but given the ongoing situation with COVID-19, we’ve introduced a couple of new guidelines to help keep our clients and staff safe at such times. As a company, we promise to always put the health of our clients first and are confident that these measures will allow us to continue to operate safely during this time.

What should I do if I have queries about an existing order?

While we have made a special effort to contact all of our existing clients personally, you can reach out to our team at sales@chaplins.co.uk with any queries.

DIGITAL SERVICES AT CHAPLINS

DISCOVER WHAT WE CAN OFFER YOU IN THE COMFORT OF YOUR HOME

Online Store

A WORLD OF DESIGN 24/7

Your one-stop shop for all things design. If something you require is not shown, please just drop us an email and we will immediately come back to you with all the information you will require.

REACH OUT TO OUR EXPERT TEAM

Our LiveChat is a quick and easy way to speak with one of our design experts. Available 10.00-22.00 Monday to Sunday, it’s ideal if you’ve got a query about a finish, price or anything product related.

Video Consultations

ONLINE INTERIOR DESIGN SERVICE

Fancy a longer chat about a residential or commercial project? Then be sure to check out our INTERIOR PLANNING SERVICE. You can book a video consultation via the contact form HERE.

BOOK A TOUR OF OUR SHOWROOM

Virtual tours and product demos with our Creative Director for those who’d like to see the showroom. Here we can show you what’s on display, the finishes available and how certain products function.

A MESSAGE FROM OUR MD

Dear Friends & Clients,

Our homes are our sanctuaries right now and we’re here to help you make them as comfortable as possible during this unusual time.

Since opening our doors in 1993, we’ve worked with brands and designers across the globe to bring you the very best in contemporary design. We promise to continue to find new ways to do so even in the face of uncertainty. We send our love and support to all our partners and their families that help make our industry so exciting.

To all the front-line NHS workers, law enforcement and supermarket staff working to keep us safe and fed, we offer our sincerest thanks. You truly are appreciated and we couldn’t be more grateful.

Providing we all look out for one another and act with solidarity and sensibility, we’ll get through this together and emerge a stronger community than ever before.

Keep safe,

Simon x

DO NOT HESITATE TO CONTACT US IF YOU HAVE ANY FURTHER QUESTIONS

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