COVID-19 UPDATE

Updated: April 12th 2021

We are delighted to announce that our beloved showroom in Hatch End is now open for appointments. Here’s everything you need to know before booking… 

How do I book an appointment?

Arranging a private viewing of our showroom is easy. Just head to the Appointments tab here, and select the time that suits you.

What changes have you implemented to make shopping safer in-store?

We have implemented an appointment only system in-store for the foreseeable future. Not only does this ensure the physical safety of our clients and staff, it also means we can attend each visitor with exclusivity and care. Our design team have been fully briefed on the latest physical distancing advice and will remain at a distance of 2m throughout your appointment. To book your private showroom visit, click the link, here.

As of the 23rd September 2020, face masks are compulsory for all visitors to the showroom. We kindly ask that you keep these on for the duration of your appointment.

Hand sanitising stations have been set up on all showroom floors. We encourage clients to use as required.

Thorough cleaning of touchpoints and shared areas such as handles and bathrooms is undertaken on a continual circuit throughout the day. We are also taking special precautions to ensure that all payment terminals are also disinfected after every use.

Can I still shop online?

Absolutely! Our online store is available 24/7 for your every interior need. From beautiful patio furniture to life-affirming lighting, you’ll find everything you need to create an uplifting home this spring.

What is the situation with delivery?

Our in-house delivery team are currently working in pairs and have their temperatures checked before heading out to fulfil any deliveries. They have also been briefed on the latest advice re regular hand-sanitizing and mask use.

For deliveries where installation is required, our delivery team will arrive equipped with fresh PPE and maintain a safe distance at all times. We kindly ask that you respect this distance throughout installation. Where doorstep deliveries are appropriate or preferred, they will be arranged at your earliest convenience.

If you have placed a click and collect order online or by phone our team will be in touch to arrange a collection time with you. Your order will be prepared prior to arrival and social distancing measures will be maintained throughout the process.

Are some manufacturers still experiencing delays?

Yes. While the situation has improved dramatically since last year, some of our carefully selected suppliers are still working at reduced capacity due to COVID-19. This, and the possibility of border closures, means that some brands and designs may encounter delays.

We know that any unexpected delay can result in disappointment which is why we remain in constant communication with our suppliers in order to keep our lead-times listed on the website as accurate as possible.

In the event of a delay to your order, your dedicated sales person will provide regular email updates so you remain fully informed about the status of your design(s).

For urgent design enquiries, we recommend checking out our Quickship programme. Here’s you’ll find a variety of our most popular designs with a lead time of just 2-4 weeks.

DIGITAL SERVICES AT CHAPLINS

FOR THOSE WHO WISH TO EXPLORE A WORLD OF DESIGN FROM THE COMFORT OF HOME

Online Store

A WORLD OF DESIGN 24/7

Your one-stop shop for all things design. If something you require is not shown, please just drop us an email and we will immediately come back to you with all the information you will require.

REACH OUT TO OUR EXPERT TEAM

Our LiveChat is a quick and easy way to speak with one of our design experts. Available 10.00-22.00 Monday to Sunday, it’s ideal if you’ve got a query about a finish, price or anything product related.

Video Consultations

ONLINE INTERIOR DESIGN SERVICE

Fancy a longer chat about a residential or commercial project? Then be sure to check out our INTERIOR PLANNING SERVICE. You can book a video consultation via the contact form HERE.

BOOK A TOUR OF OUR SHOWROOM

Virtual tours and product demos with our Creative Director for those who’d like to see the showroom. Here we can show you what’s on display, the finishes available and how certain products function.